After–sales Service of Engineering Industrial Assets

A Reference Framework for Warranty Management

Nonfiction, Science & Nature, Technology, Quality Control, Business & Finance, Management & Leadership, Production & Operations Management
Cover of the book After–sales Service of Engineering Industrial Assets by Adolfo Crespo Márquez, Vicente González-Prida Díaz, Springer International Publishing
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Author: Adolfo Crespo Márquez, Vicente González-Prida Díaz ISBN: 9783319037103
Publisher: Springer International Publishing Publication: January 10, 2014
Imprint: Springer Language: English
Author: Adolfo Crespo Márquez, Vicente González-Prida Díaz
ISBN: 9783319037103
Publisher: Springer International Publishing
Publication: January 10, 2014
Imprint: Springer
Language: English

This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.

“After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.

“After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.

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