Air Rage

The Underestimated Safety Risk

Nonfiction, Reference & Language, Transportation, Aviation
Cover of the book Air Rage by Angela Dahlberg, CRC Press
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Author: Angela Dahlberg ISBN: 9781351959988
Publisher: CRC Press Publication: March 2, 2017
Imprint: Routledge Language: English
Author: Angela Dahlberg
ISBN: 9781351959988
Publisher: CRC Press
Publication: March 2, 2017
Imprint: Routledge
Language: English

This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.

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This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.

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