An Evaluation of the Electronic Pension Payment System in Tajikistan

Business & Finance, Economics, Sustainable Development, Economic Development
Cover of the book An Evaluation of the Electronic Pension Payment System in Tajikistan by Asian Development Bank, Asian Development Bank
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Author: Asian Development Bank ISBN: 9789292542351
Publisher: Asian Development Bank Publication: August 1, 2013
Imprint: Asian Development Bank Language: English
Author: Asian Development Bank
ISBN: 9789292542351
Publisher: Asian Development Bank
Publication: August 1, 2013
Imprint: Asian Development Bank
Language: English
In 2009, Tajikistan became one of the first countries in Central Asia to implement electronic payments to pensioners. As of October 2012, the electronic system had been implemented in 15 of 68 districts, covering 192,000 of Tajikistan’s approximately 596,000 pensioners. This study shows that this change has had positive effects, especially on perceived convenience and wait times. However, not all pensioners have benefitted equally from the change in payment system. In particular, rural pensioners have had challenges and experienced increased wait and travel times. The evaluation points to a number of areas where improvements can lead to enhanced service delivery for the pensioners and increased cost efficiency.
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In 2009, Tajikistan became one of the first countries in Central Asia to implement electronic payments to pensioners. As of October 2012, the electronic system had been implemented in 15 of 68 districts, covering 192,000 of Tajikistan’s approximately 596,000 pensioners. This study shows that this change has had positive effects, especially on perceived convenience and wait times. However, not all pensioners have benefitted equally from the change in payment system. In particular, rural pensioners have had challenges and experienced increased wait and travel times. The evaluation points to a number of areas where improvements can lead to enhanced service delivery for the pensioners and increased cost efficiency.

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