Beyond Frontline Excellence

Spirituality in Business for Frontline Professionals

Business & Finance, Management & Leadership, Motivational
Cover of the book Beyond Frontline Excellence by Anchal Andrews, Partridge Publishing Singapore
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Author: Anchal Andrews ISBN: 9781482853735
Publisher: Partridge Publishing Singapore Publication: November 17, 2015
Imprint: Partridge Publishing Singapore Language: English
Author: Anchal Andrews
ISBN: 9781482853735
Publisher: Partridge Publishing Singapore
Publication: November 17, 2015
Imprint: Partridge Publishing Singapore
Language: English

Customer service comes from the heart and so does spirituality. Therefore, spirituality and customer service have a symbiotic relationship to give a wow customer experience. For the overall health and survival of a business, the professional self and the society of today and tomorrow, it is essential to integrate spirituality and customer service within a business. The frontline staff needs to go beyond rehearsed responses to customers to get the cutting edge over competition. To do this, individuals are required to know their potential and power intrinsically. This can be done by identifying the role of spirituality in everyday living and then bring it to customer service. This book brings a new approach to business relationships, with present and future customers, taking customer service beyond excellence by integrating it with spirituality. Anchal calls this approach Beyond Frontline Excellence.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Customer service comes from the heart and so does spirituality. Therefore, spirituality and customer service have a symbiotic relationship to give a wow customer experience. For the overall health and survival of a business, the professional self and the society of today and tomorrow, it is essential to integrate spirituality and customer service within a business. The frontline staff needs to go beyond rehearsed responses to customers to get the cutting edge over competition. To do this, individuals are required to know their potential and power intrinsically. This can be done by identifying the role of spirituality in everyday living and then bring it to customer service. This book brings a new approach to business relationships, with present and future customers, taking customer service beyond excellence by integrating it with spirituality. Anchal calls this approach Beyond Frontline Excellence.

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