How to Write Letters of Complaint That Get Results
by
Ellen Phillips
Language: English
Release Date: July 7, 2010
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent,...