Customer Service category: 721 books
La customer experience
Manuale per migliorare la vita al tuo cliente e a te stesso
Language: Italian
Release Date: February 21, 2017
Se lavori in proprio sai anche che il cliente è la tua risorsa più preziosa per crescere e va curato e fatto felice come manco il più grande amore della tua vita. Spesso non è una mission super facile e, per questo, abbiamo pensato all'ebook "La customer experience. Manuale per migliorare...
Five Star Service
How to deliver exceptional customer service
Language: English
Release Date: September 25, 2015
Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!
The Customer Centricity Playbook
Implement a Winning Strategy Driven by Customer Lifetime Value
Language: English
Release Date: October 30, 2018
How did global gaming company Electronic Arts go from being named “Worst Company in America” to clearing a billion dollars in profit?
They discovered a simple truth—and acted on it: Not all customers are the same, regardless of how they appear on the surface. The most successful companies,...
Magic for Malls
How You Can Teach Incredible Customer Service
Language: English
Release Date: September 9, 2016
Magic for Malls make the connection between the low self-esteem experienced by many retail staff and poor level of service suffered by customers. It then lays out The Magic Programme, developed for staff at the award-winning shopping centre at Meadowhall and then shared across Europe with 30,000 retail...
by Daryl Downey
Language: English
Release Date: May 21, 2013
Language: English
Release Date: May 21, 2013
This book covers several topics including:
Chapter 1: How Important Is Customer Loyalty Chapter 2: Discern Where You Are In Respect To Customer Loyalty Chapter 3: Understand Your Target Audience And Their Needs ...
Wired and Dangerous
How Your Customers Have Changed and What to Do About It
Language: English
Release Date: June 6, 2011
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong....
Customer Care Do's and Don'ts...Stories that Engage the Heart.. Volume 2
Customer Care Series, #2
Language: English
Release Date: December 9, 2016
Excellent customer relationships are the back-bone of any business. That notwithstanding, many well-meaning professionals end up irritating customers, and ruining an otherwise potential service experience. Therefore it is imperative that employees acquire tips for improving services. On that background,...
A Complaint Is a Gift
Recovering Customer Loyalty When Things Go Wrong
Language: English
Release Date: August 18, 2008
The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback – in fact, they’re your best bargain in market research. Customer complaints can give businesses...
The Success Guide For Developing Customers For Life
Tools and Strategies For Effectively Doing Business in the Changing Marketplace
Language: English
Release Date: April 21, 2016
“When the normal cycles of business and life, challenges the effectiveness and profitability of an individual, company or organization, real-time solutions, bottom-line results, and models for "best practice empowerment", which keeps people relevant, retooling and relational in their approach to...
by Robert W. LUCAS
Language: English
Release Date: May 7, 2001
Language: English
Release Date: May 7, 2001
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement...
Introduction to Service
What It Is and What It Should Be
Language: English
Release Date: October 30, 2017
A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But what exactly are the best practices, principles, and theories of service? The...
by Howard E. Hyden
Language: English
Release Date: March 18, 2016
Language: English
Release Date: March 18, 2016
"Outside-In" is a way of thinking. It's not customer service! It's looking at every facet of your business and asking: How does this add value for the customer, from the customer's point of view? Knowing what your customers really want because of the WAY you ask them. Learning how to keep...
Take Their Breath Away
How Imaginative Service Creates Devoted Customers
Language: English
Release Date: April 29, 2009
Praise for Take Their Breath Away
"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring."
—Seth Godin, author of Purple Cow and Tribes
"Take...
Unlocking the Hidden Customer Experience
Short Stories of Remarkable Practices That Ensure Success
Language: English
Release Date: January 5, 2015
Colin Shaw’s new eBook, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” explores both the philosophy behind great Customer Experience and the best (and worst) real-world examples of them. As the founder and CEO of Beyond Philosophy and author...