Business Etiquette category: 347 books

The Comprehensive Guide to Customer Service For The 21st Century   Even the most successful companies need their customers happy and keep coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures, or you’re an established...

Throughout the ages, plenty of people have written and spoken about success and excellence. But leave it to contemporary philosopher and popular business speaker Tom Morris to gather the best of it into a universal tool kit for achieving nearly any goal. From a clear CONCEPTION of what we want, to a...

Joining the ranks of classics like The Elements of Style and On Writing Well, Writing Without Bullshit helps professionals get to the point to get ahead. It’s time for Writing Without Bullshit. Writing Without Bullshit is the first comprehensive guide to writing for today’s world:...

Like like no two snowflakes are alike, no two customers are alike either. Granted we all share some similarities but we are also much different from each other in other ways as well. Because of this, we cannot have the same approach or response to every customer. When we try to use a "cookie...

A good teaching aid for anyone thinking of getting into the car business with a dictionary of terms and slang used. The events within this book are based on true stories mixed with fictional characters. If you are easily offended do not buy this book, because every gender, race, color, and religion will be attacked. THERE IS NO PLACE TO HIDE IN THE CAR BUSINESS!

Emotional Intelligence Is Your Ticket To Success Take the first step towards mastering your social skills and turning your life around today! The secret to success isn't always about technical skills.  In fact, that plays a very small part in the grand scheme of things.  I mean, if you think...

The five steps to successful selling, negotiating, and managing multi-culturally Say Anything to Anyone, Anywhere gives readers five simple key guidelines to create rapport and organize strategies for success across different cultures. This book teaches to be proactive, not reactive, in your...

While personal variables like age, education, and gender are often thought to contribute to a person’s distinctive speech pattern, corporate environments often develop its own way of communication which include larger scale variables like the economy and organizational traditions. Communication...

One of America’s foremost authorities on networking reveals how you can connect with other people to realize business and life goals Personal growth guru Stephen Covey calls George Fraser a “masterful teacher.” TV host and journalist Tony Brown calls him a “visionary with the rare combination...

Public speaking is the number one fear of many people. Yet, it is the one thing that we cannot avoid in our academic, career and business pursuit. There comes a time when we will have to speak in public, no matter how reserved we may be.  Public speaking is part and parcel of academic and career...

You have tried everything else to enhance your acting career, why not give it a boost by going back to the basics? Wake up to a new vision by applying the 10 Commandments to your career. This book could restore forever they way you look at yourself and your career. Reenergize your acting career.

A guide to achieving the inclusive global organization from the world's most experienced team Mastering global business requires that leaders and managers fully understand the differences that exist within countries as well as between them. To succeed in China, knowledge of the local culture...

This book will guide you in creating and conducting meetings that accomplish what they need to – make decisions and have them carried out. It gives you practical, specific, easy-to-use steps you can take to – identify and work within your organization’s meeting culture, modifying it if needed,...

Discover the 50 secrets that great salespeople know - complete with strategies for putting them into practice. What do great salespeople know that the rest of us don't? Do they have a secret recipe for success? Is there a special alchemy to selling? The Secrets of Great Salespeople reveals...