Customer Service category: 721 books
The Art of Managing Professional Services: Insights from Leaders of the World's Top Firms
Insights from Leaders of the World's Top Firms
Language: English
Release Date: October 24, 2010
Today, millions of people work at over one million professional service firms generating over $2 trillion in revenue annually. These firms face unique issues that are not fully understood by management thinkers and consultants. Making matters more complex is that many of these firms stand at a crossroads,...
The Behavioral Advantage
What the Smartest, Most Successful Companies Do Differently to Win in the B2B Arena
Language: English
Release Date: May 12, 2004
In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through "behavioral differentiation" -- going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Advantage broadens the concept,...
Clientelligence
How Superior Client Relationships Fuel Growth and Profits
Language: English
Release Date: July 1, 2015
Behind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships are the power source, if not the very soul, of doing good business-the kind of business where clients...
Buisness Networking
Tips, Insights & Tactics
Language: English
Release Date: August 27, 2015
We All Need To Know How To Network-If We Are To Make A Success Of Our Lives.
Networking begins when you realize you need the service, product or skills of the other person or of someone he or she knows. Also, the other person will network with you if he or someone he knows requires your services....
Closing Sales is Easy
Once You Know How
Language: English
Release Date: September 18, 2014
The fun part of selling yourself, a product or a service is the demonstration or presentation. But the aspect of selling that makes you successful is having the ability to close the sale, get the decision made in your favor, get the check, credit card, purchase order or a signature on an agreement.
Closing...
Inside the Mind of the Shopper
The Science of Retailing
Language: English
Release Date: August 10, 2016
World-Renowned Shopper Scientist Dr. Herb Sorensen Reveals: How Today’s Shoppers Think, Behave, and Buy
New Insights for Creating High-Profit Retail Experiences!
In retail, there’s only one number one. It’s not Wal-Mart or Costco, or even Amazon: It’s the shopper. To create high-profit...
The Silver Market Phenomenon
Marketing and Innovation in the Aging Society
Language: English
Release Date: November 1, 2010
The current shift in demographics – aging and shrinking populations – in many countries around the world presents a major challenge to companies and societies alike. One particularly essential implication is the emergence and constant growth of the so-called “graying market” or “silver market”,...
Hired
Telephony Communication & Sales training
Language: English
Release Date: May 27, 2017
This book will give you complete telephony and sales training. The book covers the core units below: What is telephony communication? Initial skills Telephony communication the job role The are of selling page Key performance indicators Office Skills page Attitude page ...
Automated Sales
A Systematic Approach to Boosting Your Business
Language: English
Release Date: June 30, 2016
Many businesspeople and salespeople leave their offices at the end of the day without a valuable, measurable, and presentable sales outcome.
Its easy to see why: With distractions flowing from all directions, businesses and salespeople need to focus on what matters to achieve results. After...
Own the Zone
Dominate the Competition
Language: English
Release Date: December 15, 2009
Do you want to dominate the competition?*Do you want to grow more business? *Do you need to learn how to “close?”*Do you have a sales formula that works for you? Own The Zone is a must read for business leaders, professionals and entrepreneurs interested in growing their businesses. Unlike many...
Selling Above and Below the Line
Convince the C-Suite. Win Over Management. Secure the Sale.
Language: English
Release Date: February 11, 2015
Most salespeople work hard to become proficient in reaching the frontline managers in their markets. Cost, service, functionality--they know the value propositions that speak to their most visible customers. But while many of these managers hold the initial decision-making power that can lead to that...
by James E. Russell III
Language: English
Release Date: August 29, 2018
Language: English
Release Date: August 29, 2018
I'm sure if any time over the last hundred years you asked any business owners what their most effective form of advertising was, you'd get the same answer.
Word of mouth.
If you asked them which advertising produced the most loyal customers, the answer would be the same.
Word...
by Thomas Cambrai
Language: French
Release Date: June 2, 2018
Language: French
Release Date: June 2, 2018
Les réseaux sociaux font désormais partie de votre quotidien comme de votre vie professionnelle. Ils sont essentiels pour communiquer, informer, faire connaître vos produits, vendre vos services ou développer votre activité. Mais comment bien les utiliser pour en tirer profit ? Car s'il est simple...
by Marsha Marie
Language: English
Release Date: June 25, 2017
Language: English
Release Date: June 25, 2017
An in-depth look at what it is like to work on the phones in a call center. Fun, revealing and at times, shocking.