Andrew J R Stevens: 2 books

Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled...

You don’t have to reinvent the wheel--select and implement an effective substance abuse program from this essential book! This essential book is the first ever published on exemplary models of adolescent drug treatment. It delivers detailed descriptions of exemplary drug treatment models...