Bill Self: 2 books

The storied history that is KU basketball is revealed in this compilation of the most critical moments and important facts about past and present players, coaches, and teams. Most Kansas basketball fans have attended games at Allen Fieldhouse, seen highlights of a young Paul Pierce, and remember watching...

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer...