Caroline Cooper: 5 books

Fact #1 Outstanding service tempts customers to: Spend more Come back more Be confident in referring your business to others Fact #2 Your employees are the key drivers of your customers’ experience. In this book Caroline guides you through the stages to developing a...

If you are an owner or manager of a small hotel B&B Restaurant with Rooms Inn or other guest accommodation this book is packed with ideas and tips for business success. Practical sales & marketing actions that you can use to improve occupancy increase spend per head and maximise profit. Find out...

Launched in 1995 as a companion to the Dictionary of Organic Compounds, the ***Organic Chemist’s Desk Reference***has been essential reading for laboratory chemists who need a succinct guide to the ‘nuts and bolts’ of organic chemistry — the literature, nomenclature, stereochemistry, spectroscopy,...

The greatest gift to us is caring. What would the world be like without someone to care for or to care with? Would love survive if we don't care? From the world of twenty-three science fiction and fantasy authors comes a world that can be funny, heartwarming, strange, or sad. Or not what we expect....

A selection of spooky, scintillating, and scary stories from some of Accent Press's best-loved authors. Featuring gruesome crime from Bill Kitson and Andrea Frazer, a frighteningly modern fairy tale from Helena Fairfax, ghostly goings-on from Christina Jones, David Rogers, Jane Risdon, Marie Laval,...