Claire Agutter: 3 books
ITIL Foundation Essentials
The exam facts you need
Language: English
Release Date: September 6, 2012
An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members...
ITIL Lifecycle Essentials
Your essential guide for the ITIL Foundation exam and beyond
Language: English
Release Date: March 28, 2013
ITIL Lifecycle Essentials covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a comprehensive overview of the key elements, concepts and terminology used in the ITIL service lifecycle.
by Claire Agutter, Johann Botha, Suzanne D. van Hove
Language: English
Release Date: December 13, 2018
Language: English
Release Date: December 13, 2018
VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation...