David L Elwood: 1 book
Two Factor Theory of Customer Service
A Comprehensive, Easy to Read Guide for Increasing Profits
Language: English
Release Date: December 18, 2013
In the Two Factor Theory of Customer Service, author David L. Elwood nudges the entire field of customer service toward becoming a professional discipline. Customer service is not a casual, do-it-if-you-think-of-it aspect of business; customer service is a real business product that stands beside...
