David Pultorak: 2 books
by Vince Pultorak, Jon E. Nelson, David Pultorak
Language: English
Release Date: February 2, 2012
Language: English
Release Date: February 2, 2012
This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams...
by Kerrie Meyler, Alexandre Verkinderen, Anders Bengtsson
Language: English
Release Date: August 3, 2011
Language: English
Release Date: August 3, 2011
System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there’s a comprehensive, independent reference and technical guide to this...