Fred Fallik: 1 book
Managing Organizational Change (RLE: Organizations)
Human Factors and Automation
Language: English
Release Date: May 2, 2013
The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews....
