Harry Katzan Jr: 2 books
Introduction to Service
What It Is and What It Should Be
Language: English
Release Date: October 30, 2017
A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But what exactly are the best practices, principles, and theories of service? The...
A Collection of Service Essays
A Practical Approach
Language: English
Release Date: February 23, 2018
This book is a collection of papers written by the author on the subject of service. They all have been peer reviewed and written for a diverse variety of reasons. Some papers have been modified to suit a general audience, and others have simply been improved. There are some formatting differences...