Jim Asplund: 1 book

Human Sigma

Managing the Employee-Customer Encounter

by John H. Fleming, Jim Asplund
Language: English
Release Date: October 28, 2007

Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer...

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