Jim Reily: 1 book
42 Rules for Superior Field Service
The Keys to Profitable Field Service and Customer Loyalty
Language: English
Release Date: December 15, 2009
With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into...
