Joe Payne: 3 books

Unique guidance for cutting costs regardless of economic conditions—without reducing headcounts Successfully reduce costs in the area of indirect spend and watch your bottom line grow. Managing Indirect Spend provides you with the knowledge and tools necessary to get it done with an overview...

Customer Relationship Management presents a ground-breaking strategic framework for successful CRM policy. Built around Professor Payne's five key processes, the book demonstrates a systematic management progression that will guarantee the maximum impact and efficiency of a CRM programme. The...

Race and racism have played a divisive and defining role throughout much of America's history. Slavery, Jim Crow laws, segregation, and Ku Klux Klan terrorism have inflicted deep psychic wounds, social disparities, and economic disadvantages that have diminished the promise of equal rights and opportunities...