Kent Berry: 6 books

WARNING! ACHTUNG! OPASNO! This little book may be hazardous to your mental, spiritual, and/or physical health. If the author's measure is any gauge than it will almost certainly be hazardous to your financial health. No portion of this book should be taken as any type of advice, legal or otherwise....

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent...

This highly readable edited collection focuses on the work of Pulitzer Prize-winning author Annie Proulx. Each contributor to this volume explores a different facet of Proulx's striking attention to geography, place, landscape, regional environments, and local economies in her writing. Covering all...

In this edited collection of narrative-based, critically situated essays, each contributor explores how class has affected his/her personal and academic lives. The collection is divided into three sections: i) narratives that critique the meritocracy; ii) narratives that trace the effects of middle...

Bioregionalism is an innovative way of thinking about place and planet from an ecological perspective. Although bioregional ideas occur regularly in ecocritical writing, until now no systematic effort has been made to outline the principles of bioregional literary criticism and to use it as a way...

The concept of identity has steadily emerged in importance in the field of intercultural communication, especially over the last two decades. In a transnational world marked by complex connectivity as well as enduring differences and power inequities, it is imperative to understand and continuously...