Kimberly Devlin: 4 books

Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors,...

Help them make the most out of every meeting. Rambling group discussions, tangential concerns, difficult attendees, and unclear objectives can all derail a facilitated event—and often do. But more than just learning how to avoid the pitfalls, effective facilitators ease the way for groups...

The concept of “fandom” has been revolutionized over the past 20 years because of various technological, cultural, and communicative advancements. Evolution of the Modern Sports Fan: Communicative Approaches explores the elements of the sports fan that have markedly changed since the turn of the...

Mal provokant, mal spannend, aber garantiert immer sexy und erregend: 15 heiße Kurzgeschichten! Ein Liebespaar entdeckt seine Lust am erotischen Rollenspiel. Ein Vampir verspürt ungeahnt prickelnde fleischliche Gelüste. Eine Geschäftsreise nach Tokio verwandelt sich in ein hemmungslos sinnliches...