Lynette: 328 books

Customer Relationship Management presents a ground-breaking strategic framework for successful CRM policy. Built around Professor Payne's five key processes, the book demonstrates a systematic management progression that will guarantee the maximum impact and efficiency of a CRM programme. The...

In these days when there are so many voices speaking and so many authors writing, it is imperative that we each see, hear and know All we need. There are many who will willingly take the place of All we need, and there are also many people and things which we allow to take that place; but the bottom...

Living a rushed, demanding life and wishing for mental calm to deal with the difficulties you face? Stressed out by tangled thoughts and frazzled feelings? Mindfulness Starts Here offers you a way to ease stress with clear instructions on these points: • How mindfulness works using Five Skillful...

To manage key accounts profitably you need strategic planning that works. This book is the definitive guide to achieving this based on the unmatched practical and research experience of Ryals and McDonald. Key Account Management is proven to deliver substantial benefits to the bottom line....

In January 2009, Barack Obama became the 44th president of the United States.  In the weeks and months following the election, as in those that preceded it, countless social observers from across the ideological spectrum commented upon the cultural, social and political significance of “the Obama...

A newly-updated edition of the definitive textbook on Aboriginal Health issues Binan Goonj, 3rd Edition: Bridging cultures in Aboriginal health is a comprehensive Indigenous health text which addresses key topics in a clear and accessible manner.  Thoroughly updated and revised, the...

Getting Started as a Pharmacy Manager is designed to provide an easy and concise resource of relevant information for the new pharmacist graduate or newly promoted pharmacy manager. The information in the book is applicable to real-life situations, regardless of practice setting, because it provides...

Samantha Cash is the FBI's secret weapon. Her methods are invisible, and she never stops until the case is closed. When missing teens begin turning up dead in a small Southern town, Samantha is assigned to help local chief Connor Wolfe find the killer. And he has two problems with that. There's her...

Just for fun is this wonderful little book for anyone harassed by those inevitable signs of aging, e.g., short-term memory loss and income strategies for retirement. In this everything-you-wish-you-didn't-need-to-know guidebook, Padwa (Say the Magic Words: How To Get What You Want from the People...

A handsome, mysterious overseer on her fiancé’s plantation catches Diana’s eye—but little does she know he’s hiding a secret that could ruin her forever Diana Montaigne is promised to the master of Briarhaven, but the moment she sets eyes on the plantation’s overseer, Tanner, the...

Treasure this beautiful collection packed with all the angst of romance founded upon practical arrangements. Four sisters travel in answer to an ad before even corresponding with potential husbands. Two women bend to the will of their parents in taking husbands. A widow commits to a stranger in name...

HER STOLEN SISTER Seven-year-old Lucy Randall had been kidnapped in broad daylight fourteen years ago, and now Detective Katie Randall is determined to solve her sister's case. Her only option is to team up with the man whose family hates her. Former FBI agent Jordan Grey knows the beautiful...

When their sixteen-year-old daughter Meg is abducted, Jillian and Colton are frantic to find her. But how can they negotiate with a kidnapper who has no demands . . . beyond revenge?

The Texas Ranger Justice adventure continues Pages full of indecipherable codes are all that stand between DEA agent Brock Martin and drugs crossing the border. But if he wants to crack the case, he’ll have to work with Texas Ranger Gisella Hernandez. Brock feels the case is way too dangerous...