Mario Kossmann: 2 books
Requirements Management
How to Ensure You Achieve What You Need from Your Projects
Language: English
Release Date: April 8, 2016
Poor requirements management is one of the top five contributors to poor project performance. In extreme, safety critical or emergency-relief situations, failure to satisfy the real needs of the project stakeholders may well lead directly to loss of life or human suffering; other, more mundane, projects...
Delivering Excellent Service Quality in Aviation
A Practical Guide for Internal and External Service Providers
Language: English
Release Date: March 2, 2017
A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service providers that are...