Michael A Aun: 1 book
It's the Customer, Stupid!
34 Wake-up Calls to Help You Stay Client-Focused
Language: English
Release Date: January 13, 2011
Ruthlessly focus on what's convenient for customers, not what's convenient for you
Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied.
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