Michelle Major Goldsmith: 2 books
by Doug Tedder, Michelle Major-Goldsmith, Simon Dorst
Language: English
Release Date: December 13, 2018
Language: English
Release Date: December 13, 2018
This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and...
Service Integration and Management Professional Body of Knowledge
(SIAM ™ Professional BoK)
Language: English
Release Date: June 11, 2018
The SIAM Professional Body of Knowledge (BoK) expands the description of service integration and management (SIAM) from the previously released SIAM Foundation BoK . The Foundation BoK is recommended reading before using this publication. The contents of the SIAM Professional BoK are the source material...