Mike Hagan And Christophe Demoss: 1 book
Achieving IT Service Quality
The Opposite of Luck
Language: English
Release Date: October 1, 2009
Learn how to effectively run large IT systems such that they work well and create happy customers. A complement to ITIL, the authors cover everything from technology to process to organization design. Many IT organizations suffer from poor system and service quality with costly consequences. Every day...
