Patricia Karsten: 1 book
Crisis Line Volunteers' Emotional Labour in Conversations with Chronic Problem versus Acute Crisis Callers
An Event-Sampling Study at a German Telephone Helpline
Language: English
Release Date: November 19, 2015
This study documents a research project in Berlin, Germany, about the emotional labour of crisis line volunteers. It was conducted for a Master’s Degree in Psychological Research Methods at the Open University, UK. The text is an abriged version of the original dissertation. In the research, a questionnaire...
