Designing high quality services
by
Eric Emerson, Peter McGill, Jim Mansell
Language: English
Release Date: November 11, 2013
This is a timely book. The question of how to help people with challenging behaviour -and how to design and manage services so that staff, families and users feel that what should be done is being done - is at the top of the agenda. Failure to deal comĀ petently with the issue results in disaffection,...