Creating Value through Process
by
Geary A. Rummler, Richard A. Rummler, Alan J. Ramias
Language: English
Release Date: December 15, 2009
When Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first detailed an approach that bridged the gaps between organization strategy, work processes and...