Stephanie Marsh: 2 books
User Research
A Practical Guide to Designing Better Products and Services
Language: English
Release Date: March 3, 2018
Many businesses are based on creating desirable experiences, products and services for users. However in spite of this, companies often fail to consider the end user - the customer - in their planning and development processes. As a result, organizations find themselves spending huge sums of money...
Empathy
From Bench to Bedside
Language: English
Release Date: December 9, 2011
Recent work on empathy theory, research, and applications, by scholars from disciplines ranging from neuroscience to psychoanalysis.
There are many reasons for scholars to investigate empathy. Empathy plays a crucial role in human social interaction at all stages of life; it is thought to help...