A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary
by
Theo Gilbert-Jamison
Language: English
Release Date: August 9, 2005
In reading this book, you will find that The Six Principles of Service Excellence IS:
A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee...