Thomas K Ross: 2 books

In today’s challenging health care environment, health care organizations are faced with improving patient outcomes, redesigning business processes, and executing quality and risk management initiatives. Health Care Quality Management offers an introduction to the field and practice of quality management...

A transformational approach to conflict argues that conflicts must be viewed as embedded within broader relational patterns and social and discursive structures. Central to this book is the idea that the origins of transformation can be momentary, situational, and small-scale or large-scale and systemic....