by
A. Ravi Ravindran, Paul M. Griffin, Vittaldas V. Prabhu
Language: English
Release Date: April 18, 2018
**Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award **
This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises....