Amacom: 564 books
101 Sample Write-Ups for Documenting Employee Performance Problems
A Guide to Progressive Discipline and Termination
Language: English
Release Date: March 24, 2010
Whether you’re addressing an initial infraction or handling termination-worthy transgressions, you need to be 100 percent confident that every employee encounter is clear, fair, and most importantly, legal. Thankfully, HR expert Paul Falcone has provided this wide-ranging resource that explains...
Career Match
Connecting Who You Are with What You'll Love to Do
Language: English
Release Date: June 22, 2017
Is your job just a way to pay the bills? Are you a drudge Monday through Friday only so you can be more yourself on Saturday? It doesn’t have to be this way! Never before in history has there been such an eclectic variety of money-making opportunities and cutting-edge vocations than there are in...
OtherWise
The Wisdom You Need to Succeed in a Diverse and Divisive World
Language: English
Release Date: June 15, 2012
In this deep and engaging exploration of diversity in America, author Dick Martin explains how we can bridge personal differences to experience great professional success. OtherWise goes far beyond census data into the realm of cognitive and social science, helping readers break through stereotypes...
by George Kurian
Language: English
Release Date: April 23, 2013
Language: English
Release Date: April 23, 2013
What in the world is an acid test ratio, and what does chemistry have to do with anything? How can you talk about your chase demand strategy, per request of the board, if you have no idea what they’re talking about? The business world today consists of a constantly growing range of terminology that...
The Laws of Charisma
How to Captivate, Inspire, and Influence for Maximum Success
Language: English
Release Date: October 13, 2010
The Laws of Charisma explores the vital skills and traits needed to earn trust, generate interest, and motivate others in the workplace. Bestselling author Kurt Mortensen defines the intersection of these pivotal abilities as charisma--an enviable quality that can lead to improved relationships, greater...
Generations, Inc.
From Boomers to Linksters--Managing the Friction Between Generations at Work
Language: English
Release Date: May 19, 2010
Now that five different generations are on the job simultaneously--from Traditionals to Generation Y to Millennials--it's more important than ever for companies to understand how their people can not only coexist and cooperate, but thrive together as a team. Written by a father-daughter team of two...
Goal Setting
How to Create an Action Plan and Achieve Your Goals
Language: English
Release Date: March 12, 2008
Why is it that some people consistently seem to get more done than others? The answer is that they know how to set specific, achievable goals for themselves...and then follow through on them. This revised and updated edition of Goal Setting features worksheets, quizzes, and other practical tools,...
Quick Team-Building Activities for Busy Managers
50 Exercises That Get Results in Just 15 Minutes
Language: English
Release Date: March 25, 2015
Between workplace personnel being more culturally diverse than ever before, a generation of employees being raised attached to their smartphones and apart from human interaction, and an ever-increasing culture of competitiveness that is constantly raising tensions between cubicles, it has become absolutely...
Red-Hot Cold Call Selling
Prospecting Techniques That Really Pay Off
Language: English
Release Date: July 6, 2006
Completely revised with fresh examples and all new chapters, the second edition of Red-Hot Cold Call Selling reveals the secrets, strategies, and tips readers can use to elevate their prospecting skills and take their sales into the stratosphere. Readers will learn how they can:* define and target...
Beyond the Sales Process
12 Proven Strategies for a Customer-Driven World
Language: English
Release Date: April 4, 2016
Your job may be all about sales, but not your customers. Did you know that the average executive spends less than 5 percent of their time engaged in the buying of products and services? Therefore, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation in understanding...
From Selling to Managing
Guidelines for the First-Time Sales Manager
Language: English
Release Date: August 1, 1990
The sudden transformation from player to coach is a dramatic one, and managers are usually expected to make the transition under their own steam. This dilemma is faced by many high-powered salespeople. A compact primer on making the difficult move from a narrow independent workstyle to a host of diverse...
How to Land a Top-Paying Federal Job
Your Complete Guide to Opportunities, Internships, Resumes and Cover Letters, Networking, Interviews, Salaries, Promotions, and More!
Language: English
Release Date: June 17, 2012
Written by successful career coach Lily Whiteman, who herself has climbed the federal career ladder and served as a hiring manager, this indispensable book is the ultimate guide to securing a job in government work. How to Land a Top-Paying Federal Job steers federal applicants through every stage...
Win the Customer
70 Simple Rules for Sensational Service
Language: English
Release Date: September 23, 2015
Your prices can be beat. Your product can be improved upon. Your service is provided by others. But one key aspect about your company that cannot be duplicated or outdone is the unique, outstanding customer service experience that you continually provide for your customers. In Win the Customer, companies...
by Jeffrey Seglin, Edward Coleman
Language: English
Release Date: July 15, 2012
Language: English
Release Date: July 15, 2012
Though the fundamentals of letter writing have remained the same, the way we communicate in business is constantly evolving. With the understanding that consistently professional correspondence is essential to success in any industry, The AMA Handbook of Business Letters offers readers a refresher...