Kristin: 100 books

The hospitality industry has been challenged with providing a successful service experience for guests. In a world where service is on the decline, industry professionals are searching for new methodologies to improve upon service. Servant leadership – a leadership model which espouses leadership...

When I envisioned creative people, someone in a position of leadership did not enter my mind. Imagination was the cornerstone of someone who could see beyond a blank canvas and imagine all the possibilities that existed. As human beings, we live in a world that has lost its ability to see the canvas, let alone what could be.

See the book trailer at: http://www.bkristinmcmichael.com/carnelian Everyone has a past, but for most it isn’t so far in the past as Seth Sangre. His past is literally from thousands of years ago. Seth’s past led him to the present seeking something that might help him save his country...

Joan Ilion is no stranger to dangerous situations, and she's made it her life's mission to step in when children are in danger. When she sees a child being kidnapped, she doesn't hesitate to throw herself in the middle. But things aren't exactly what they seem. These men are looking for a traitor...

Emma has sworn off love.After all, it is pointless to subject oneself to such torture when in the end, heartbreak is inevitable. Just like her sister had suffered. So, when Lord Daventry, the muddy brown-eyed boy from her childhood, returns to society she refuses to even look at him... well,...

Mari’s past and present are all mixed together. To start, she finds herself trapped in the past while her friends from the past are now all in the future. She wants to go home, but Logan Jones has different plans—which include Mari. He might say he wants her, but soon she realizes that there’s...

Mari’s travels have finally brought her home. First she found her father, and then just like every child’s dream that lost a parent when they were young, she even got to reunite her mother and father. Everything is perfect and just as it always should have been, except for one little detail: Kye....

Taking the fear out of revenue management can yield huge benefits to a property. Revenue management is practiced everyday within a hotel, even if you are not aware of it. Yes, most hotel companies have computerized revenue management systems that assist in the process of obtaining the best rates for...

The experience the customer encounters at your facility shouldn’t be a mystery. Sure, all organizations should care deeply about customer service, but do they really think about the customer experience? This may lead you to ask, “Isn’t the customer experience the same thing as customer service?”...

The definition of the workplace might be considered an enterprise where people congregate to create, build, serve, solve problems, and earn a paycheck. Unfortunately many see it only as a place where they spend 8+ hours a day and get a paycheck at the end of two weeks, they do not look any further...

Sometimes I wonder where all of this stuff comes from. Since I started my writing career, I have touched on many subjects, such as servant leadership, the hospitality industry, college sports, social media, and the ever-popular customer service experiences. I never quite know what or whom may inspire...

This short work describes how educators can gather student work into an eBook, quickly create cover art using PowerPoint, format it for uploading to Smashwords (including links to Smashwords Style Guide), upload it, and then invite students to download it to their iDevice via the free Bluefire Reader app. No cables, syncing, or iTunes required!

The concept of transformational leadership was built upon the principle of leaders raising the level of consciousness of their followers to think and act like leaders. Organizations have long expected their associates to solve problems and think like a leader; however, they have not provided their...

Do we see redemption selfishly, as something that only impacts us personally? Do we make second chances only about us - how do we change our behavior, how do we reconcile with our own shortcomings? While this is an important step in the process of getting a second chance, it shouldn't be the only...