Ronald R Johnson: 2 books

A professor accepts a job in a customer service call center and embarks on a spiritual journey...Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this book explains what's happening on the other end of the line. But it also offers solutions....

In his “Small World” experiment, Stanley Milgram concluded that any two people, chosen at random, are connected by a chain of acquaintances with no more than five or six links.This is a story about one such chain.A journalist and a reclusive professor have ten days to find someone named Basil...