Building a Lean Service Enterprise

Reflections of a Lean Management Practitioner

Nonfiction, Science & Nature, Technology, Engineering, Industrial, Business & Finance, Industries & Professions, Quality Control
Cover of the book Building a Lean Service Enterprise by Debashis Sarkar, Taylor and Francis
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Author: Debashis Sarkar ISBN: 9781351722254
Publisher: Taylor and Francis Publication: December 19, 2016
Imprint: Productivity Press Language: English
Author: Debashis Sarkar
ISBN: 9781351722254
Publisher: Taylor and Francis
Publication: December 19, 2016
Imprint: Productivity Press
Language: English

This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author's first-hand experience in Lean implementation.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author's first-hand experience in Lean implementation.

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