Business Process Mapping

Improving Customer Satisfaction

Business & Finance, Accounting, Auditing
Cover of the book Business Process Mapping by J. Mike Jacka, Paulette J. Keller, Wiley
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: J. Mike Jacka, Paulette J. Keller ISBN: 9780470496053
Publisher: Wiley Publication: May 18, 2009
Imprint: Wiley Language: English
Author: J. Mike Jacka, Paulette J. Keller
ISBN: 9780470496053
Publisher: Wiley
Publication: May 18, 2009
Imprint: Wiley
Language: English

Praise for Business Process Mapping
IMPROVING Customer Satisfaction
SECOND EDITION

"A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!"
—Timothy R. Holmes, CPA, former General Auditor, American Red Cross

"Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic of business process mapping. From the outset, this book will engage you and draw you into the world of business process mapping. Who would have thought that reading about business process mapping could make you smile? Well, Mike and Paulette can make it happen! Within each chapter, the authors provide detailed examples and exhibits used to document a process. Each chapter also includes a 'Recap' and 'Key Analysis Points' which enable the reader to distill the highlights of the chapter."
—Barbara J. Muller, CPA, CFE, Senior Lecturer, School of Accountancy, W. P. Carey School of Business, Arizona State University

"Keller and Jacka cut through the drudgery of process mapping with a path-breaking approach that enables the reader to better understand processes, how they work and how they work together toward successful achievement of business objectives. With great style and flair, this book will provide you with a different way of thinking and new tools to assist you in process analysis and improvement. This book is a must-read for auditors, risk managers, quality improvement management, and business process engineers."
—Dean Bahrman, VP and Internal Audit Director (Retired), Global Financial Services Companies

"Mike Jacka and Paulette Keller show their expertise with the application of business process mapping in increasing customer service and satisfaction in this updated and expanded edition of this popular book. With clear, practical examples and applications, this book shows the writing talents of both authors, and it will be used over and over by those from all lines of industries and professions. Kudos for a job well done!"
—Joan Pastor, PhD, Founding Partner, Licensed Industrial-Organizational Psychologist, JPA International, Inc., Beverly Hills, California

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Praise for Business Process Mapping
IMPROVING Customer Satisfaction
SECOND EDITION

"A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!"
—Timothy R. Holmes, CPA, former General Auditor, American Red Cross

"Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic of business process mapping. From the outset, this book will engage you and draw you into the world of business process mapping. Who would have thought that reading about business process mapping could make you smile? Well, Mike and Paulette can make it happen! Within each chapter, the authors provide detailed examples and exhibits used to document a process. Each chapter also includes a 'Recap' and 'Key Analysis Points' which enable the reader to distill the highlights of the chapter."
—Barbara J. Muller, CPA, CFE, Senior Lecturer, School of Accountancy, W. P. Carey School of Business, Arizona State University

"Keller and Jacka cut through the drudgery of process mapping with a path-breaking approach that enables the reader to better understand processes, how they work and how they work together toward successful achievement of business objectives. With great style and flair, this book will provide you with a different way of thinking and new tools to assist you in process analysis and improvement. This book is a must-read for auditors, risk managers, quality improvement management, and business process engineers."
—Dean Bahrman, VP and Internal Audit Director (Retired), Global Financial Services Companies

"Mike Jacka and Paulette Keller show their expertise with the application of business process mapping in increasing customer service and satisfaction in this updated and expanded edition of this popular book. With clear, practical examples and applications, this book shows the writing talents of both authors, and it will be used over and over by those from all lines of industries and professions. Kudos for a job well done!"
—Joan Pastor, PhD, Founding Partner, Licensed Industrial-Organizational Psychologist, JPA International, Inc., Beverly Hills, California

More books from Wiley

Cover of the book Behavioral Economics For Dummies by J. Mike Jacka, Paulette J. Keller
Cover of the book Proceedings of the 41st International Conference on Advanced Ceramics and Composites by J. Mike Jacka, Paulette J. Keller
Cover of the book Emotion and Imagination by J. Mike Jacka, Paulette J. Keller
Cover of the book Biological Controls for Preventing Food Deterioration by J. Mike Jacka, Paulette J. Keller
Cover of the book Fogoros' Electrophysiologic Testing by J. Mike Jacka, Paulette J. Keller
Cover of the book Paradigms of Combinatorial Optimization by J. Mike Jacka, Paulette J. Keller
Cover of the book The Human Microbiota by J. Mike Jacka, Paulette J. Keller
Cover of the book Handbook of Improving Performance in the Workplace, Measurement and Evaluation by J. Mike Jacka, Paulette J. Keller
Cover of the book How to Read a Paper by J. Mike Jacka, Paulette J. Keller
Cover of the book Metallofoldamers by J. Mike Jacka, Paulette J. Keller
Cover of the book Essentials of Executive Functions Assessment by J. Mike Jacka, Paulette J. Keller
Cover of the book Voice Work by J. Mike Jacka, Paulette J. Keller
Cover of the book Choosing the Right Counselor For You by J. Mike Jacka, Paulette J. Keller
Cover of the book Robust Nonlinear Regression by J. Mike Jacka, Paulette J. Keller
Cover of the book Codependency For Dummies by J. Mike Jacka, Paulette J. Keller
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy