Contact Centers 29 Success Secrets - 29 Most Asked Questions On Contact Centers - What You Need To Know
Nonfiction, Reference & Language, Reference, Business & Finance
| Author: | William Mann | ISBN: | 9781488538315 |
| Publisher: | Emereo Publishing | Publication: | March 16, 2014 |
| Imprint: | Emereo Publishing | Language: | English |
| Author: | William Mann |
| ISBN: | 9781488538315 |
| Publisher: | Emereo Publishing |
| Publication: | March 16, 2014 |
| Imprint: | Emereo Publishing |
| Language: | English |
It contains 29 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Contact Centers.
A quick look inside of some of the subjects covered: Empirix - Publications and research, Avaya Definity & Communication Manager, Nordstrom - 1970s–90s, Medallia Capabilities, Interactive Voice Response - Outsourcing vs. Contact Center automation, Empirix - Technology, Avaya Application Server 5300, Speech analytics, Avaya FAST Stacking, Nortel FAST Stacking, SmartAction - History, Offshoring Research Network, Interactive Voice Response - Unified Communications in the SIP Contact Center, GoToAssist - Technology and business development, Virtual queue - FIFO|First In, First Out Queuing vs. Scheduled Queuing, Telus - Telus International, Avaya Government Solutions, Medallia - Capabilities, Marketing operations - Technology or Marketing Automation, Interactive Voice Response - Interactive Messaging Response (IMR), Genesys Telecommunications Laboratories - Acquisitions, Natural Predictive Dialing - Benefits, Interactive Voice Response - Hosted vs. on-premise IVR, Speech analytics - Business value, Natural Predictive Dialing - Drawbacks, and much more...
It contains 29 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Contact Centers.
A quick look inside of some of the subjects covered: Empirix - Publications and research, Avaya Definity & Communication Manager, Nordstrom - 1970s–90s, Medallia Capabilities, Interactive Voice Response - Outsourcing vs. Contact Center automation, Empirix - Technology, Avaya Application Server 5300, Speech analytics, Avaya FAST Stacking, Nortel FAST Stacking, SmartAction - History, Offshoring Research Network, Interactive Voice Response - Unified Communications in the SIP Contact Center, GoToAssist - Technology and business development, Virtual queue - FIFO|First In, First Out Queuing vs. Scheduled Queuing, Telus - Telus International, Avaya Government Solutions, Medallia - Capabilities, Marketing operations - Technology or Marketing Automation, Interactive Voice Response - Interactive Messaging Response (IMR), Genesys Telecommunications Laboratories - Acquisitions, Natural Predictive Dialing - Benefits, Interactive Voice Response - Hosted vs. on-premise IVR, Speech analytics - Business value, Natural Predictive Dialing - Drawbacks, and much more...
