Crowdsourcing Customer Service

How May We Help We?

Business & Finance
Cover of the book Crowdsourcing Customer Service by Barry Libert, Jon Spector, Pearson Education
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Author: Barry Libert, Jon Spector ISBN: 9780137082827
Publisher: Pearson Education Publication: February 1, 2010
Imprint: FT Press Language: English
Author: Barry Libert, Jon Spector
ISBN: 9780137082827
Publisher: Pearson Education
Publication: February 1, 2010
Imprint: FT Press
Language: English

This is the eBook version of the printed book.

This Element is an excerpt from We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats.

 

How your customers can help you deliver higher-quality, lower-cost customer service!

 

Every day, hundreds of online Cookshack customers sign onto its forums to ask and answer questions about its barbecue sauce, ovens, and cooking techniques. Companies like Cookshack save money by freeing customer-service personnel for other work, while also building a cohesive, loyal community of repeat customers who can be tapped for other purposes–say, to test new products.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This is the eBook version of the printed book.

This Element is an excerpt from We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats.

 

How your customers can help you deliver higher-quality, lower-cost customer service!

 

Every day, hundreds of online Cookshack customers sign onto its forums to ask and answer questions about its barbecue sauce, ovens, and cooking techniques. Companies like Cookshack save money by freeing customer-service personnel for other work, while also building a cohesive, loyal community of repeat customers who can be tapped for other purposes–say, to test new products.

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