Current Issues and Development in Hospitality and Tourism Satisfaction

Business & Finance, Industries & Professions, Hospitality, Tourism & Travel
Cover of the book Current Issues and Development in Hospitality and Tourism Satisfaction by Muzaffer Uysal, John A Williams, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Muzaffer Uysal, John A Williams ISBN: 9781136422751
Publisher: Taylor and Francis Publication: May 13, 2013
Imprint: Routledge Language: English
Author: Muzaffer Uysal, John A Williams
ISBN: 9781136422751
Publisher: Taylor and Francis
Publication: May 13, 2013
Imprint: Routledge
Language: English

Stay ahead of your customers as their service expectations change!

In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management.

This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting-and even surpassing-consumer expectations to increase the value of the customer’s experience. This essential resource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction.

This book helps you:

  • incorporate existing and alternative measurements of satisfaction
  • measure and improve service quality
  • create and maintain social interaction linkages between staff and customer
  • identify the destination performance of your hotel and other destinations or attractions
  • evaluate consumer satisfaction with lodging services
  • increase cross-cultural service satisfaction
  • and much more!

Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, Current Issues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Stay ahead of your customers as their service expectations change!

In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management.

This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting-and even surpassing-consumer expectations to increase the value of the customer’s experience. This essential resource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction.

This book helps you:

Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, Current Issues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.

More books from Taylor and Francis

Cover of the book International Perspectives on Pastoral Counseling by Muzaffer Uysal, John A Williams
Cover of the book Napoleon by Muzaffer Uysal, John A Williams
Cover of the book Hong Kong in Transition by Muzaffer Uysal, John A Williams
Cover of the book How Animals Develop by Muzaffer Uysal, John A Williams
Cover of the book A History of the Muslim World to 1405 by Muzaffer Uysal, John A Williams
Cover of the book Management, Social Work and Change by Muzaffer Uysal, John A Williams
Cover of the book Revival: Hypnotism and Suggestion (1901) by Muzaffer Uysal, John A Williams
Cover of the book Primitive Agony and Symbolization by Muzaffer Uysal, John A Williams
Cover of the book Pidgins and Creoles by Muzaffer Uysal, John A Williams
Cover of the book Exchange Rates, Capital Flows and Policy by Muzaffer Uysal, John A Williams
Cover of the book The Domestic Sources of China's Foreign Policy by Muzaffer Uysal, John A Williams
Cover of the book Multiway Contingency Tables Analysis for the Social Sciences by Muzaffer Uysal, John A Williams
Cover of the book Land, Proto-Industry and Population in Catalonia, c. 1680-1829 by Muzaffer Uysal, John A Williams
Cover of the book Democracy in Turkey by Muzaffer Uysal, John A Williams
Cover of the book Academic Governance by Muzaffer Uysal, John A Williams
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy