Customer Care

A Training Manual for Library Staff

Nonfiction, Reference & Language, Education & Teaching, Educational Theory, Adult & Continuing Education, Language Arts, Library & Information Services
Cover of the book Customer Care by Pat Gannon-Leary, Michael McCarthy, Elsevier Science
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Pat Gannon-Leary, Michael McCarthy ISBN: 9781780630311
Publisher: Elsevier Science Publication: March 15, 2010
Imprint: Chandos Publishing Language: English
Author: Pat Gannon-Leary, Michael McCarthy
ISBN: 9781780630311
Publisher: Elsevier Science
Publication: March 15, 2010
Imprint: Chandos Publishing
Language: English

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.

  • Dual use – reference work and/or training manual
  • Potential as a text book
  • Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.

More books from Elsevier Science

Cover of the book International Review of Research in Developmental Disabilities by Pat Gannon-Leary, Michael McCarthy
Cover of the book Major Accidents to the Environment by Pat Gannon-Leary, Michael McCarthy
Cover of the book Mathematical Analysis and Proof by Pat Gannon-Leary, Michael McCarthy
Cover of the book Polymer Micro- and Nanografting by Pat Gannon-Leary, Michael McCarthy
Cover of the book Nutritional Pathophysiology of Obesity and its Comorbidities by Pat Gannon-Leary, Michael McCarthy
Cover of the book Wireless Reconnaissance in Penetration Testing by Pat Gannon-Leary, Michael McCarthy
Cover of the book Packed Bed Columns by Pat Gannon-Leary, Michael McCarthy
Cover of the book Performance Management for the Oil, Gas, and Process Industries by Pat Gannon-Leary, Michael McCarthy
Cover of the book The Measurement of Health and Health Status by Pat Gannon-Leary, Michael McCarthy
Cover of the book Climate Change by Pat Gannon-Leary, Michael McCarthy
Cover of the book Quantum Theory of Anharmonic Effects in Molecules by Pat Gannon-Leary, Michael McCarthy
Cover of the book Thor's OS Xodus by Pat Gannon-Leary, Michael McCarthy
Cover of the book Building Your Library Career with Web 2.0 by Pat Gannon-Leary, Michael McCarthy
Cover of the book Odor Memory and Perception by Pat Gannon-Leary, Michael McCarthy
Cover of the book Global Energy Interconnection by Pat Gannon-Leary, Michael McCarthy
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy