Customer Service Training for Service Technicians
Business & Finance, Business Reference, Education, Business Ethics, Business Communication
| Author: | The Customer Service Training Institute | ISBN: | 1230000289387 |
| Publisher: | The Customer Service Training Institute | Publication: | January 3, 2015 |
| Imprint: | Language: | English |
| Author: | The Customer Service Training Institute |
| ISBN: | 1230000289387 |
| Publisher: | The Customer Service Training Institute |
| Publication: | January 3, 2015 |
| Imprint: | |
| Language: | English |
When it comes to the service technician, we must understand that a service tech fixes a lot more than just broken equipment. He also fixes the relationship between the equipment and business and the customer. If they are just fixing the equipment, they are not doing a complete job when it comes to your business and your customers.
When you think about it, any kind of repair is already a negative situation. Something has broken and the customer is either without the use of his or her equipment but also might have to pay for the repair. Either way, they customer is not likely to view this as any kind of positive experience.
"Customer Service Training for Service Techs" will show the service techhow to repair the damage to the customer experience by using simple yet very effective tips and techniques. These can be done by anyone and they will help restore the customers faith in their equipment and the business from which they purchased or had it serviced from.
The Customer Service Training Institute has been producing Customer Service Training manuals for over 30 years. Their unique "self-paced" training style enables anyone to get the skills and training they need without any prior experience or special education. You can learn on your own schedule and at your own pace so no one gets bored or left behind.
When it comes to the service technician, we must understand that a service tech fixes a lot more than just broken equipment. He also fixes the relationship between the equipment and business and the customer. If they are just fixing the equipment, they are not doing a complete job when it comes to your business and your customers.
When you think about it, any kind of repair is already a negative situation. Something has broken and the customer is either without the use of his or her equipment but also might have to pay for the repair. Either way, they customer is not likely to view this as any kind of positive experience.
"Customer Service Training for Service Techs" will show the service techhow to repair the damage to the customer experience by using simple yet very effective tips and techniques. These can be done by anyone and they will help restore the customers faith in their equipment and the business from which they purchased or had it serviced from.
The Customer Service Training Institute has been producing Customer Service Training manuals for over 30 years. Their unique "self-paced" training style enables anyone to get the skills and training they need without any prior experience or special education. You can learn on your own schedule and at your own pace so no one gets bored or left behind.
