Design for Six Sigma for Service, Chapter 5 - Customer Value Management

Business & Finance, Industries & Professions, Industries
Cover of the book Design for Six Sigma for Service, Chapter 5 - Customer Value Management by Kai Yang, McGraw-Hill Education
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Kai Yang ISBN: 9780071735780
Publisher: McGraw-Hill Education Publication: May 31, 2005
Imprint: McGraw-Hill Professional Language: English
Author: Kai Yang
ISBN: 9780071735780
Publisher: McGraw-Hill Education
Publication: May 31, 2005
Imprint: McGraw-Hill Professional
Language: English
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.

More books from McGraw-Hill Education

Cover of the book Land Development Calculations: Interactive Tools and Techniques for Site Planning, Analysis, and Design by Kai Yang
Cover of the book The Architect's Portable Handbook: First-Step Rules of Thumb for Building Design 4/e by Kai Yang
Cover of the book The Good Research Guide: For Small-Scale Social Research Projects by Kai Yang
Cover of the book Troubleshooting & Repairing Consumer Electronics Without a Schematic by Kai Yang
Cover of the book The New Fat Flush Foods by Kai Yang
Cover of the book SHRM-CP/SHRM-SCP Certification Practice Exams by Kai Yang
Cover of the book Managing the Supply Chain by Kai Yang
Cover of the book Emergency Navigation, 2nd Edition by Kai Yang
Cover of the book Introduction To Epidemiology by Kai Yang
Cover of the book Factory Physics for Managers: How Leaders Improve Performance in a Post-Lean Six Sigma World by Kai Yang
Cover of the book Leading Through the Turn: How a Journey Mindset Can Help Leaders Find Success and Significance by Kai Yang
Cover of the book Winning Body Language for Sales Professionals: Control the Conversation and Connect with Your Customer—without Saying a Word (ENHANCED) by Kai Yang
Cover of the book Computer-Aided Drug Design and Delivery Systems by Kai Yang
Cover of the book Stroke Prevention, Treatment, and Rehabilitation by Kai Yang
Cover of the book Principles Of Social Research by Kai Yang
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy