Designing and Implementing Grievance Redress Mechanisms

A Guide for Implementors of Transport Projects in Sri Lanka

Business & Finance, Management & Leadership, Management
Cover of the book Designing and Implementing Grievance Redress Mechanisms by Asian Development Bank, Asian Development Bank
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Asian Development Bank ISBN: 9789290920205
Publisher: Asian Development Bank Publication: May 1, 2010
Imprint: Asian Development Bank Language: English
Author: Asian Development Bank
ISBN: 9789290920205
Publisher: Asian Development Bank
Publication: May 1, 2010
Imprint: Asian Development Bank
Language: English

This guide clarifies the concept of grievance redress mechanisms and presents the rationale for their implementation. It shows how grievance redress should be built into projects' policy and institutional frameworks as well as planning models. It also describes the key elements of grievance redress mechanisms and provides step-by-step guidelines for designing and implementing these mechanisms. Annexes to the guide offer practical tools, samples of monitoring charts and forms, flow charts, terms of reference, an input on capacity building for grievance redress, and other materials needed for the design and implementation of a grievance mechanism. The guide evolved through experiences accumulated in the Southern Transport Development Project in Sri Lanka.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This guide clarifies the concept of grievance redress mechanisms and presents the rationale for their implementation. It shows how grievance redress should be built into projects' policy and institutional frameworks as well as planning models. It also describes the key elements of grievance redress mechanisms and provides step-by-step guidelines for designing and implementing these mechanisms. Annexes to the guide offer practical tools, samples of monitoring charts and forms, flow charts, terms of reference, an input on capacity building for grievance redress, and other materials needed for the design and implementation of a grievance mechanism. The guide evolved through experiences accumulated in the Southern Transport Development Project in Sri Lanka.

More books from Asian Development Bank

Cover of the book Asia Bond Monitor November 2009 by Asian Development Bank
Cover of the book Impact of out-of-pocket expenditures on families and barriers to use of maternal and child health services in Asia and the Pacific: Evidence from national household surveys of healthcare use and expenditures—summary technical report by Asian Development Bank
Cover of the book Weaving Social Safety Nets by Asian Development Bank
Cover of the book Methodology for Impact Assessment of Free Trade Agreements by Asian Development Bank
Cover of the book An Agenda for High and Inclusive Growth in the Philippines by Asian Development Bank
Cover of the book Facilitating Foreign Exchange Risk Management for Bond Investments in ASEAN+3 by Asian Development Bank
Cover of the book Environment Operational Directions 2013-2020 by Asian Development Bank
Cover of the book Asia Bond Monitor September 2009 by Asian Development Bank
Cover of the book Loan Disbursement Handbook by Asian Development Bank
Cover of the book Improving Instructional Quality by Asian Development Bank
Cover of the book Knowledge and Power by Asian Development Bank
Cover of the book Drying Up by Asian Development Bank
Cover of the book Assessment of Microinsurance as Emerging Microfinance Service for the Poor by Asian Development Bank
Cover of the book Pacific Private Sector Development Initiative by Asian Development Bank
Cover of the book Legal Empowerment for Women and Disadvantaged Groups by Asian Development Bank
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy