Designing for Service

Key Issues and New Directions

Nonfiction, Art & Architecture, General Art, Criticism, Graphic Art & Design, General Design
Cover of the book Designing for Service by , Bloomsbury Publishing
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Author: ISBN: 9781474250146
Publisher: Bloomsbury Publishing Publication: February 23, 2017
Imprint: Bloomsbury Academic Language: English
Author:
ISBN: 9781474250146
Publisher: Bloomsbury Publishing
Publication: February 23, 2017
Imprint: Bloomsbury Academic
Language: English

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its developmentbeyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its developmentbeyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

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