Designing the Customer-Centric Organization

A Guide to Strategy, Structure, and Process

Business & Finance, Management & Leadership, Decision Making & Problem Solving
Cover of the book Designing the Customer-Centric Organization by Jay R. Galbraith, Wiley
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Author: Jay R. Galbraith ISBN: 9781118046869
Publisher: Wiley Publication: January 6, 2011
Imprint: Jossey-Bass Language: English
Author: Jay R. Galbraith
ISBN: 9781118046869
Publisher: Wiley
Publication: January 6, 2011
Imprint: Jossey-Bass
Language: English

Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

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