Designing the Customer-Centric Organization

A Guide to Strategy, Structure, and Process

Business & Finance, Management & Leadership, Decision Making & Problem Solving
Cover of the book Designing the Customer-Centric Organization by Jay R. Galbraith, Wiley
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Jay R. Galbraith ISBN: 9781118046869
Publisher: Wiley Publication: January 6, 2011
Imprint: Jossey-Bass Language: English
Author: Jay R. Galbraith
ISBN: 9781118046869
Publisher: Wiley
Publication: January 6, 2011
Imprint: Jossey-Bass
Language: English

Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

More books from Wiley

Cover of the book Index Investing For Dummies by Jay R. Galbraith
Cover of the book Laser Metrology in Fluid Mechanics by Jay R. Galbraith
Cover of the book Asian Mergers and Acquisitions by Jay R. Galbraith
Cover of the book Economic Warfare by Jay R. Galbraith
Cover of the book Nanoscale CMOS by Jay R. Galbraith
Cover of the book A Companion to Applied Philosophy by Jay R. Galbraith
Cover of the book Introduction to Numerical Electrostatics Using MATLAB by Jay R. Galbraith
Cover of the book Handbook of Reagents for Organic Synthesis by Jay R. Galbraith
Cover of the book The Handbook of Law and Society by Jay R. Galbraith
Cover of the book Global Climate Change and Human Health by Jay R. Galbraith
Cover of the book Understanding Masticatory Function in Unilateral Crossbites by Jay R. Galbraith
Cover of the book Wiley GAAP 2016 by Jay R. Galbraith
Cover of the book Train the Brave by Jay R. Galbraith
Cover of the book Multiphysics Simulation by Design for Electrical Machines, Power Electronics and Drives by Jay R. Galbraith
Cover of the book When Giants Fall by Jay R. Galbraith
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy