Developments in the Call Centre Industry

Analysis, Changes and Challenges

Business & Finance, Marketing & Sales, Customer Service, Business Reference
Cover of the book Developments in the Call Centre Industry by , Taylor and Francis
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Author: ISBN: 9781134248810
Publisher: Taylor and Francis Publication: September 27, 2006
Imprint: Routledge Language: English
Author:
ISBN: 9781134248810
Publisher: Taylor and Francis
Publication: September 27, 2006
Imprint: Routledge
Language: English

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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