Difficult Conversations

How to Discuss What Matters Most

Business & Finance, Management & Leadership, Management Science, Nonfiction, Health & Well Being, Psychology, Interpersonal Relations, Self Help, Self Improvement, Success
Cover of the book Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen, Penguin Publishing Group
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Douglas Stone, Bruce Patton, Sheila Heen ISBN: 9781101496763
Publisher: Penguin Publishing Group Publication: November 2, 2010
Imprint: Penguin Books Language: English
Author: Douglas Stone, Bruce Patton, Sheila Heen
ISBN: 9781101496763
Publisher: Penguin Publishing Group
Publication: November 2, 2010
Imprint: Penguin Books
Language: English

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

**· **Decipher the underlying structure of every difficult conversation 
**· **Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
**· **Stay balanced in the face of attacks and accusations
**· **Move from emotion to productive problem solving

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

**· **Decipher the underlying structure of every difficult conversation 
**· **Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
**· **Stay balanced in the face of attacks and accusations
**· **Move from emotion to productive problem solving

More books from Penguin Publishing Group

Cover of the book Tales of Two Cities by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book The Deadlier Sex by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book Dance to the Piper by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book John's Story by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book Longarm #285: Longarm and the Mysterious Mistress by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book Ralph Compton Guns of the Canyonlands by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book The Cat, the Lady and the Liar by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book The Extraordinary Catalog of Peculiar Inventions by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book A More Perfect Union by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book Little by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book I Love Rock 'n' Roll (Except When I Hate It) by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book The Maze by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book Never Coming Back by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book Monodies and On the Relics of Saints by Douglas Stone, Bruce Patton, Sheila Heen
Cover of the book The Flight of the Silvers by Douglas Stone, Bruce Patton, Sheila Heen
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy