Difficult Conversations

How to Discuss What Matters Most

Business & Finance, Management & Leadership, Management Science, Nonfiction, Health & Well Being, Psychology, Interpersonal Relations, Self Help, Self Improvement, Success
Cover of the book Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen, Penguin Publishing Group
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Author: Douglas Stone, Bruce Patton, Sheila Heen ISBN: 9781101496763
Publisher: Penguin Publishing Group Publication: November 2, 2010
Imprint: Penguin Books Language: English
Author: Douglas Stone, Bruce Patton, Sheila Heen
ISBN: 9781101496763
Publisher: Penguin Publishing Group
Publication: November 2, 2010
Imprint: Penguin Books
Language: English

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

**· **Decipher the underlying structure of every difficult conversation 
**· **Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
**· **Stay balanced in the face of attacks and accusations
**· **Move from emotion to productive problem solving

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

**· **Decipher the underlying structure of every difficult conversation 
**· **Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
**· **Stay balanced in the face of attacks and accusations
**· **Move from emotion to productive problem solving

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