Effective Multi-Unit Leadership

Local Leadership in Multi-Site Situations

Business & Finance, Management & Leadership, Planning & Forecasting
Cover of the book Effective Multi-Unit Leadership by Chris Edger, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Chris Edger ISBN: 9781317145530
Publisher: Taylor and Francis Publication: April 29, 2016
Imprint: Routledge Language: English
Author: Chris Edger
ISBN: 9781317145530
Publisher: Taylor and Francis
Publication: April 29, 2016
Imprint: Routledge
Language: English

There is a growing recognition of the increasing importance of ’local leadership’ practice within multi-unit service contexts, given the threat to costly land-based retail infrastructures from smart technologies. Multi-site organizations are economically significant, but currently under-researched and poorly understood. In Effective Multi-Unit Leadership, Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). This district, area or regional manager, is tasked with maximising revenue and profit from a complex and ambiguous positional space, being sandwiched between the centre and unit, facing the MUL paradox: how do they motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance agenda? Based on extensive case study research across a range of multi-unit service organisations, Edger advances an Integrated Model of MUL that elucidates how key activities (sales-led service, systems and standards - 3Ss) are driven through behavioural practices (commitment, control and change - 3Cs) underpinned by MUL personal characteristics (expertise, emotional intelligence and energy - 3Es). Central to this model is the notion of ’portfolio optimisation through social exchange’ (POSE) where MULs apply ’local leadership’, leveraging their portfolios through the deft application of exchange-based currencies. Replete with case studies, Effective Multi-Unit Leadership will appeal to high potential unit managers; existing multi-unit leaders who want to improve their performance levels; and retail/service directors wishing to train and coach their direct reports; as well as business educators and those with an academic interest in organisational studies.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

There is a growing recognition of the increasing importance of ’local leadership’ practice within multi-unit service contexts, given the threat to costly land-based retail infrastructures from smart technologies. Multi-site organizations are economically significant, but currently under-researched and poorly understood. In Effective Multi-Unit Leadership, Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). This district, area or regional manager, is tasked with maximising revenue and profit from a complex and ambiguous positional space, being sandwiched between the centre and unit, facing the MUL paradox: how do they motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance agenda? Based on extensive case study research across a range of multi-unit service organisations, Edger advances an Integrated Model of MUL that elucidates how key activities (sales-led service, systems and standards - 3Ss) are driven through behavioural practices (commitment, control and change - 3Cs) underpinned by MUL personal characteristics (expertise, emotional intelligence and energy - 3Es). Central to this model is the notion of ’portfolio optimisation through social exchange’ (POSE) where MULs apply ’local leadership’, leveraging their portfolios through the deft application of exchange-based currencies. Replete with case studies, Effective Multi-Unit Leadership will appeal to high potential unit managers; existing multi-unit leaders who want to improve their performance levels; and retail/service directors wishing to train and coach their direct reports; as well as business educators and those with an academic interest in organisational studies.

More books from Taylor and Francis

Cover of the book Reconstituting Rurality by Chris Edger
Cover of the book School Social Workers in the Multicultural Environment by Chris Edger
Cover of the book Technology, Outsourcing & Transforming HR by Chris Edger
Cover of the book Environmental Scenario in India by Chris Edger
Cover of the book The State, Class and the Recession (Routledge Revivals) by Chris Edger
Cover of the book Online Catholic Communities by Chris Edger
Cover of the book British Immigration Policy Since 1939 by Chris Edger
Cover of the book Stats To Go by Chris Edger
Cover of the book The Cross-Cultural Practice of Clinical Case Management in Mental Health by Chris Edger
Cover of the book Gender, Ethnicity and the Informal Sector in Trinidad by Chris Edger
Cover of the book Supporting Change in Autism Services by Chris Edger
Cover of the book Conservative Party Attitudes to Jews 1900-1950 by Chris Edger
Cover of the book Engaging in Community Music by Chris Edger
Cover of the book How History Works by Chris Edger
Cover of the book Magnolias without Moonlight by Chris Edger
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy